Refund policy

Return & Refund Policy

At Halva Beauty, we want you to feel confident in your purchase. Due to the nature of cosmetic products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or refunds for opened or used products.

However, we are happy to replace products that arrive damaged or defective.

Damaged or Defective Products

If your product arrives damaged or defective, please email us at info@halvabeauty.com within 5 business days of delivery. Please include a brief description of the issue, clear photos of the damaged product and packaging, and your order number or proof of purchase. Requests submitted after this 5-business-day window may not be eligible for a replacement.

Replacement Eligibility

To qualify for a replacement, the product must be unused, unopened, and in its original packaging, and the issue must be related to shipping damage or a manufacturing defect. Halva Beauty reserves the right to determine eligibility for a replacement based on the information provided. Replacements are issued at no additional cost. You do not need to return the item unless requested. If a return is required, the customer is responsible for return shipping costs.

Skin Sensitivities & Results

Individual results may vary. As with any cosmetic product, some individuals may experience irritation, breakouts, allergic reactions, or sensitivities to certain ingredients. Customers are encouraged to review all ingredients prior to purchase and perform a patch test before use.

Skin sensitivities, allergic reactions, breakouts, irritation, dissatisfaction with results, perceived lack of results, or personal preferences, including scent, texture, or application experience, are not eligible for refunds, returns, exchanges, replacements, or store credit.

Limitations & Legal Notice

Halva Beauty reserves the right to deny any replacement request that does not meet the criteria outlined above. This policy applies only to damaged or defective products reported within the stated timeframe and does not cover misuse, improper storage, normal wear, or failure to follow product instructions.

Once an order has been marked as delivered by the shipping carrier, Halva Beauty is not responsible for loss, theft, or damage occurring after delivery.

This policy does not affect any rights you may have under applicable consumer protection laws.

For questions or concerns, please contact us at info@halvabeauty.com.